Shipping & Delivery

At Al Masa, we understand the importance of prompt and reliable shipping to ensure that your luxury timepiece reaches you in a timely manner. Our shipping and delivery policy is designed to provide you with a seamless and satisfying shopping experience.

1. Shipping Methods:

• We offer a variety of shipping options to accommodate your needs, including standard shipping, expedited shipping, and international shipping.
• Shipping costs and delivery times may vary depending on the shipping method selected and the destination of the order.

2. Order Processing Time:

• Orders are typically processed and shipped within 1-2 business days of payment verification.
• Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Times:

• Estimated delivery times vary depending on the shipping method and destination.
• Standard shipping within the continental United States typically takes 3-5 business days.
• Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days.
• International shipping times may vary depending on the destination country and customs clearance procedures.

4. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order using the provided tracking number on our website or through the carrier’s online tracking portal.

5. Shipping Restrictions:

• Some international destinations may be subject to shipping restrictions or import regulations that could affect delivery times or eligibility.
• Customers are responsible for ensuring that their shipping address is accurate and complete to avoid delays or delivery issues.

6. Shipping Fees:

• Shipping fees are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination of the order.
• Shipping fees will be displayed at checkout before completing your purchase.

7. Signature Confirmation:

• For security purposes and to ensure safe delivery, some orders may require a signature upon delivery.
• If you are unavailable to sign for your package, the carrier may leave a delivery notification with instructions for arranging redelivery or pickup.

8. Contact Us:

• If you have any questions or concerns about our shipping and delivery policy, please don’t hesitate to contact our customer service team for assistance.

At Al Masa, we are committed to providing you with exceptional service and ensuring that your luxury timepiece arrives safely and promptly. Shop with confidence knowing that your order is in good hands with our reliable shipping and delivery options.