Returns & Refunds

At Al Masa, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied with your order, we offer a comprehensive return and refund policy to make the process as smooth and convenient as possible.

1. Returns:

• You may return any unworn, unused, and undamaged item within 30 days of delivery for a full refund or exchange.
• To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
• Items must be returned in their original packaging, including all tags, manuals, and accessories, to qualify for a refund or exchange.
• Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.

2. Refunds:

• Once your returned item is received and inspected, we will process your refund within 5-7 business days.
• Refunds will be issued to the original method of payment used for the purchase.
• Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.

3. Exchanges:

• If you wish to exchange your item for a different model, size, or color, please contact our customer service team to arrange the exchange.
• Exchanges are subject to availability, and additional charges may apply for price differences or shipping costs.

4. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photographic evidence of the damage or defect to expedite the resolution process.

5. Non-Returnable Items:

• Customized or engraved items are non-returnable unless they are defective or damaged upon arrival.
• Final sale items, clearance items, and special promotions may not be eligible for returns or refunds.

6. Contact Us:

• If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team for assistance.

At Al Masa, we are committed to ensuring your satisfaction with every purchase. Shop with confidence knowing that your investment in a luxury timepiece is backed by our hassle-free return and refund policy.